Storage North Sheen Terms of Service

These Terms and Conditions set out the basis on which Storage North Sheen provides storage, associated handling, and related removal services. By making a booking, using our storage facilities, or instructing us to carry or handle goods, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking or using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual, company, partnership, or other organisation that books or uses our services.

Services means any storage, removal, transport, packing, loading, unloading, handling, or related services provided by us.

Goods means the items that you deliver to, store with, or ask us to move or handle on your behalf.

Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written confirmation or service schedule issued by us.

Site means any storage facility, warehouse, yard, or premises operated or used by us in the course of providing the services.

2. Scope of Services

We offer storage services and related removal and handling services to customers seeking safe and organised management of their goods. Our services may include transportation of goods to and from our site, loading and unloading, and temporary or longer-term storage.

The exact scope of services for each booking will be set out in our written confirmation or service schedule. You are responsible for checking that the description of services and goods is complete and accurate before confirming your booking.

3. Booking Process

All services must be booked in advance. Bookings may be made through our online channels or through direct contact with our team. A booking is treated as an offer by you to purchase services in accordance with these Terms and Conditions.

A booking is not accepted and no contract is formed until we confirm acceptance in writing, which may be by issuing a written confirmation, storage agreement, or service schedule. We reserve the right to refuse any booking at our discretion.

You must provide complete and accurate information when making a booking, including details of access, parking, goods volume and nature, any special handling requirements, and any relevant time constraints. If the information you provide is incomplete or inaccurate, we may adjust the price, vary the services, or cancel the booking.

Changes to bookings, including changes to dates, locations, volume of goods, or required services, are subject to availability and may lead to a revised quotation. We are not obliged to accommodate requested changes once a booking has been confirmed.

4. Quotations and Pricing

Any quotation we provide is based on the information supplied by you and is subject to these Terms and Conditions. Unless otherwise stated in writing, quotations are valid for a limited period from the date of issue and may be withdrawn or amended at any time prior to acceptance of your booking.

Our charges may be calculated by reference to time, labour required, storage space used, distance travelled, and the nature of the goods. Additional charges may apply for heavy, bulky, or fragile items, difficult access conditions, or services provided outside normal working hours.

We may apply additional charges where circumstances arise that were not disclosed to us at the time of quotation, including but not limited to waiting time, restricted access, re-routing, or extra labour. Where possible, we will advise you of additional charges before incurring them, but we reserve the right to make a reasonable charge for unforeseen work reasonably necessary for the proper performance of the services.

5. Payments and Invoicing

Unless we agree otherwise in writing, payment for services is due in advance. For storage, we may require payment of the first rental period before you move goods into the site. For removal or transport services, we may require full payment prior to the date of service or on arrival before unloading.

We may issue invoices electronically or in paper form. You agree that electronic invoices are acceptable. Payment methods will be stated on our invoice or confirmation. You are responsible for any bank charges or fees associated with your chosen method of payment.

If payment is not received by the due date, we may at our discretion suspend services, refuse access to the site, withhold delivery of goods, or exercise a lien over goods in our possession until all sums owed are paid in full. Storage charges will continue to accrue during any period of suspension or restricted access arising from non-payment.

Interest may be charged on overdue amounts at a reasonable commercial rate from the due date until the date of actual payment, whether before or after judgment. You must also reimburse us for all reasonable costs and expenses incurred in recovering overdue sums, including legal and enforcement costs.

6. Cancellations and Amendments

You may cancel a booking by giving us written notice. The following cancellation charges may apply depending on when notice is received.

If notice is received more than a reasonable number of working days before the agreed service date, we may at our discretion waive or reduce any cancellation charge. If notice is received closer to the service date, a proportion of the quoted price may become payable to reflect costs and loss of opportunity.

For storage contracts already in progress, you may terminate by giving the period of notice set out in your storage agreement or, if none is specified, a reasonable written notice. Storage charges remain due until the end of the notice period, and all outstanding sums must be paid before goods are released.

We may cancel or suspend services at any time if you fail to comply with these Terms and Conditions, fail to provide adequate access or instructions, fail to make payments when due, or where providing the services becomes unsafe or unlawful. We may also cancel a booking for operational or safety reasons, in which case we will endeavour to offer an alternative date or a refund for services not provided.

7. Customer Responsibilities

You are responsible for ensuring that you have the legal right to store and move the goods and that they are properly prepared and packed for transport and storage, unless you have contracted us to provide packing services.

You must ensure that access to collection and delivery locations is safe, suitable, and compliant with regulations, and that any necessary permissions for parking, loading, or entry have been obtained. You are responsible for charges, fines, or penalties arising from inadequate permissions or restrictions that you did not disclose.

You must not store or present for transport any goods that are prohibited or unsuitable, including but not limited to hazardous substances, flammable materials, explosives, weapons, perishable items, live animals, illegal goods, or waste as defined by applicable regulations.

You are responsible for securing and locking your unit or allocated space where applicable. You must comply with all site rules notified to you from time to time.

8. Goods Excluded and Special Items

We will not accept or knowingly store or carry goods that are dangerous, illegal, or unsuitable for normal storage and transport. If such goods are discovered, we may refuse to handle them, require you to remove them immediately, or arrange for their disposal at your cost, and we may report them to the relevant authorities where required.

Certain items, such as high-value goods, delicate antiques, fine art, or items requiring special conditions, may only be accepted by prior arrangement and may be subject to additional conditions, packaging standards, and charges. If you do not declare such items in advance, our liability for them may be restricted or excluded.

9. Access, Security, and Site Rules

Access to our site or storage areas is subject to our security procedures, opening hours, and any access arrangements agreed in writing. We may require proof of identity or authority before granting access or releasing goods.

You must comply with all safety instructions when on site and ensure that your staff, contractors, or visitors do the same. Children and unauthorised persons must not be left unattended on site. You must not obstruct access ways, emergency exits, or equipment.

We may change access arrangements, opening hours, or site rules for operational, security, or legal reasons. Where changes materially affect you, we will endeavour to give reasonable notice.

10. Waste Regulations and Prohibited Disposal

You must not use our site or services to dispose of waste unlawfully. This includes household waste, commercial waste, electrical items, chemicals, or any materials that fall within statutory waste classifications.

Any goods you no longer require remain your responsibility. You must arrange lawful disposal through appropriate channels. We are not obliged to dispose of your unwanted goods or waste unless we agree to provide this as a separate chargeable service in compliance with applicable waste regulations.

If you leave waste or abandoned goods at our site or in our vehicles without prior agreement, we may arrange for their removal and disposal and charge you for all associated costs, including handling, transport, and disposal fees. Where required, we may notify the relevant authorities of unlawful dumping or waste offences.

11. Our Liability

We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations and exclusions set out in this section.

We are not liable for loss, damage, or deterioration of goods arising from your failure to pack adequately, inherent defects, fragility or vice of the goods, wear and tear, atmospheric or climatic conditions, vermin or infestation not caused by our negligence, or if the goods include prohibited or undeclared items.

We are not liable for any indirect or consequential loss, including loss of profit, business interruption, loss of opportunity, or emotional distress, arising from or in connection with the services or any delay, non-performance, or breach of contract.

Our total liability in respect of any claim relating to loss of or damage to goods, whether arising in contract, tort, or otherwise, will not exceed a reasonable limit per consignment or per storage unit, or any other limit specifically agreed in writing. If you require higher protection or cover, it is your responsibility to arrange appropriate insurance, either through your own insurer or, where available, through an insurance arrangement we may introduce.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot lawfully be limited or excluded.

12. Insurance and Risk

Unless we expressly agree to provide insurance as part of the services under a separate agreement, you are responsible for insuring your goods against loss or damage during transport and storage. Our charges do not include insurance of your goods.

Risk in the goods remains with you at all times, except where loss or damage is directly caused by our proven negligence and within the limits set out in these Terms and Conditions.

13. Lien and Sale of Goods

We have a lien over any goods in our possession for all sums owed to us by you under any contract. If you fail to pay any amount due within a reasonable period after written demand, we may, after giving further notice, sell or dispose of some or all of the goods to recover amounts owed and the costs of sale or disposal.

We will account to you for any surplus proceeds after deducting all sums owed and reasonable costs. If the proceeds are insufficient to satisfy the amounts owed, you remain liable for the balance.

14. Complaints and Claims

If you wish to make a complaint or claim in relation to the services, you must notify us in writing as soon as reasonably practicable and in any event within a reasonable period after the event giving rise to the complaint or discovery of any loss or damage.

You must provide evidence of loss or damage and allow us a reasonable opportunity to inspect the goods and investigate the circumstances. Failure to notify us within a reasonable timeframe may affect our ability to properly investigate and may reduce or extinguish any liability we may have.

15. Data Protection and Privacy

We will collect and use personal information about you in order to manage your account, process bookings, and provide the services. We may use such information for administration, security, and legal compliance purposes.

We will take reasonable steps to protect your personal information and will only share it with third parties where necessary to provide the services, comply with legal obligations, or protect our legitimate interests, such as debt recovery or security. Further details about how we handle personal data may be provided in our privacy information.

16. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to adverse weather, accidents, breakdowns, traffic disruption, strikes, lockouts, civil unrest, or acts of public authorities.

Where a force majeure event occurs, we will take reasonable steps to minimise disruption. If the event continues for a prolonged period, we may cancel or vary the services by giving you notice.

17. Variation of Terms

We may amend these Terms and Conditions from time to time. The version in force at the time your booking is accepted will apply to that contract. For ongoing storage arrangements, we may vary the terms on reasonable notice, and your continued use of the services after the effective date of the change will constitute acceptance of the new terms.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be deemed deleted or modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the contract, or the services provided.

By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.